Returns & Exchanges

At Katydid Wholesale, we strive to ensure your boutique is stocked with quality products, but we understand that sometimes items may not meet your expectations. We offer a 14-day return window for defective or incorrect items to ensure your wholesale experience is seamless and satisfying.

Return Process

• 1.
  Inspect Your Shipment

  Upon receiving your order, please inspect all items immediately for any shipping damage, defects, or shortages to ensure eligibility for a claim.

• 2.
  Submit a Return Request

  Contact our support team within 14 days of delivery with your order number and clear photos of the damaged or incorrect items to receive a Return Authorization.

• 3.
  Prepare the Package

  Once approved, securely pack the items in their original packaging, ensuring all tags are attached and the products are in their original, unwashed condition.

• 4.
  Receive Credit or Replacement

  After our warehouse team verifies the returned goods, we will issue a store credit to your account or ship out a replacement for the damaged items.